TERMS & CONDITIONS / FURTHER INFORMATION

PRICES

Prices quoted on this website are shown without VAT. Shipping costs and VAT are added during the checkout.

COLOURS

For technical reasons connected with colour reproduction and paint manufacturing any colour and finishes shown in FLAG web pages are for approximate guide purposes only.

DELIVERY

Our standard delivery is 1-2 working days. A standard delivery charge of £7.99 (ex. VAT) is added during checkout. All orders above £275 (ex. VAT) are automatically allocated with Free of Charge delivery, however, unfortunately Scottish Highlands and Islands of Scotland are excluded from this offer. If the item shown is in stock we aim to get your order to you within 2 working days (for all mainland UK destinations excluding Scottish Highlands and Islands of Scotland). Please note that over 95% of orders are actually delivered on a next day basis. We can deliver to your home address or somewhere else if you specify in advance. If products are out of stock we will contact you immediately. If you would like to check delivery costs for Scottish Highlands and Islands of Scotland or other areas please contact customer services and we will offer you the best deal that we can. Please be aware that it is unlikely that we can offer shipping to international/overseas locations because most paint products are classed as hazardous goods for shipping purposes and the costs for small items can be extremely high.

CUSTOMER SERVICES

We're here to help you and want you to be delighted with our products and services.

If you have any query please contact us on 01621 785173 between the hours of 9am-5pm weekdays except for Bank Holidays.

Alternatively you can e-mail us on web@flagpaints.co.uk or write to us at:

FLAG Paints Limited

8 Springfield Road

Springfield Industrial Estate

Burnham-on-crouch

Essex

CM0 8UA

ORDERING FROM FLAG PAINTS LIMITED

Ordering from FLAG Paints Limited is easy and can be done in the following ways:

1. Here on line at www.flagpaints.co.uk

2. By phone on 01621 785173 during our opening hours specified above.

3. Fax your order to 01621 785393

4. By post.

Registered Office: 8 Springfield Road, Springfield Industrial Estate, Burnham-on-Crouch, Essex, CMO 8UA Registered in England No. 353436 VAT Registration Number 838 9466 67

ABOUT US

With over 70 years experience, FLAG Paints Ltd produces a wide range of high quality paints, wood finishes, waxes, release agents and associated products. We are proud to offer first class quality and service at all times at extremely competitive prices. Our highly trained laboratory staff and technicians manufacture a wide variety of specialist products and technical solutions, everything from domestic & trade brands to customer specific requirements. FLAG manufactures special purpose Decorative, Industrial and Marine Paints. All FLAG products are produced in the United Kingdom by FLAG PAINTS LTD.

HISTORY

Founded in 1939 by Charles W. Wastnage at Leyton in the East End of London, the company originally specialised in manufacturing French Polishes, Shellac Solutions and Wax Polishes for the furniture trade. During the war years the company produced many specialised products for the Ministry of Defence. Since then the Company has grown steadily with a move to Burnham-on-Crouch in Essex in 1988 to produce paints for the home and export trade as well as a move into marine paints. Our strong R&D team and development chemists have many years experience in the industry and constantly use and monitor all products with the accent on quality and performance as well as looking for new solutions to age old problems. We also have the capability to offer an ‘in house’ design service for ‘own label’ products.

WHERE ARE WE

FLAG Paints Ltd. are located in Burnham-on-Crouch on the Essex coast, a short drive from London, and well connected with direct trains from London (Liverpool Street Station).

8 Springfield Road, Springfield Industrial Estate, Burnham-on-Crouch, Essex, CMO 8UA

Tel: 01621 785173

Fax: 01621 785393

Website: www.flagpaints.co.uk

Email: web@flagpaints.co.uk

FLAG Paints Ltd Tel: 01621 785173 Fax: 01621 785393

Registered Office: 8 Springfield Road, Springfield Industrial Estate, Burnham-on-Crouch, Essex, CMO 8UA Registered in England No. 353436 VAT Registration Number 838 9466 67. EORI Nos GB838946667000 and XI838946667000.

SECURITY & PRIVACY

FLAG Paints is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) Further details can be found at http//www.dpr.gov.uk We are registered under no. Z6247667. FLAG Paints Ltd collects, stores, processes and shares personal data based on GDPR guidelines and complies with GDPR requirements (25th May 2018 onwards).

We only collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent. The type of information we will collect about you includes your name, address, phone numbers, e-mail address and credit card details (please note that your credit card details are not stored, they are only used temporarily to gain authorisation). To make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. The personal information that we hold will be held securely in accordance with our internal security policy and the law.

FLAG Paints Ltd are an Ecwid Merchant. According to the GDPR, Ecwid Merchants must comply with the regulation if they are based in the EU or sell to EU customers. Ecwid collects and processes personal data in a compliant manner. Ecwid collects, stores, processes and shares personal data based on GDPR guidelines and complies with GDPR requirements in the following ways (these statements are direct from Ecwid):

we assigned the Data Protection Officer who is in charge of the Ecwid Data Protection Policy;
we started to deliver GDPR-focused training to our key teams and personnel;
we implemented a detailed procedure to deal with all data subject access requests, deletion requests, and government access requests;
we work only with subprocessors who provide an adequate protection of the personal data through robust technical and organizational measures;
we developed a reliable method to detect, report and investigate a personal data breach;
we established the necessary records of data processing activities;
we are certified under the EU - U.S. and Swiss - U.S. Privacy Shield frameworks; this arrangement calls for certified organisations to guarantee a level of security in line with EU data protection law regarding the transfer of personal data from the EEA and Switzerland to the U.S.

If you have any questions/comments about privacy please contact us

COPYRIGHT PROTECTION

Our website contains materials, including photographs and images, which are protected by copyright. You may not reproduce any of the photographs and images without the prior written consent of the copyright owner.

RETURNS POLICY

We want you to be completely satisfied with your purchase. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. Please note we are only able to accept items that have not been altered or used. If the product is damaged in any way or has become broken in transit please call us on 01621 785173 or email web@flagpaints.co.uk. Damage by courier must be reported within 24hrs of delivery.

Under The Consumer Contracts Regulation 2013 (superseding Distance Selling Regulations 2000) we hereby confirm that you have the right to cancel an order up to 14 calendar days from the date of delivery (for distance and off-premises sales). The exceptions to these regulations are when products have been opened and used, if products are bespoke (made to order) items or the sale is classed as a business to business contract.

Please note that changes to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, (CCR 2013) came into force on 13 June 2014. They have implications for most businesses that sell to consumers: 1) by distance contracts (such as online, mail-order or over the phone). 2) off-premises (away from the trader’s premises and so including the consumer’s home). 3) on-premises in the case of non-day to day transactions (such as in a shop)

The new regulations will replace the Consumer Protection (Distance Selling) Regulations 2000 and the Cancellation of Contracts made in a Consumer’s Home or Place of Work Regulations 2008 (Doorstep Regulations). FLAG Paints Ltd abides by the regulations laid out by Consumer Contracts Regulations 2013.

Please be aware that the purchaser will be responsible for the cost of returning any unwanted products.

If you would like to submit a Consumer Contracts Regulations 2013 cancellation form please download one from here

Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us. Registered Office: 8 Springfield Road, Springfield Industrial Estate, Burnham-on-Crouch, Essex, CMO 8UA Registered in England No. 353436 VAT Registration Number 838 9466 67. EORI Nos GB838946667000 and XI838946667000.

Terms and Conditions